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Custom Categorisation Not Working

Issues​

  • I am trying to add new websites to the whitelist or blacklist category, but it is not updating.
  • Uploaded a new file with some websites and added them to specific categories, but I did not find the websites in the respective category.
  • SafeSquid interface has hung when I try to add custom websites to any category.

Root Causes​

  • Verify the status of the Categorization Engine from the Statistic page of SafeSquid Interface.
  • The SafeSquid server is unable to contact the SafeSquid category server**.**
  • The file(websites) was not uploaded correctly.

Troubleshooting​

Check for a connection to the category server from your SafeSquid server.​

Run the below command and see below output

telnet category.safesquid.net 443

Trying 139.59.16.202...

Connected to category.safesquid.net.

Escape character is '^]'.

If the server is not reachable, you have to run the below commands and try telnet again

rndc flush
/etc/init.d/bind9 restart
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